Warranties & Returns

Reconditioned iPhones — 15-Day Warranty & Returns

Shop reconditioned iPhones in Pinole at World Phones. World Phones and our vendor test and certify each phone. Each includes a completed inspection check sheet. All internal iPhone parts are genuine Apple parts.

15-Day Limited Warranty

Phones include a 15-day limited warranty from the date of purchase. World Phones performs covered warranty repairs. Bring the phone and your receipt or other proof of purchase to World Phones within the warranty period for inspection and covered repair.

15-Day Returns

Returns have a 25% restocking fee. Include the original box and all accessories in the same condition as sold.

Phones cannot be returned with physical or liquid damage or Apple/Google account locks. Returns are also void if anyone outside World Phones opens the phone or attempts repairs.

Third-party app issues and problems caused by software updates or custom software are excluded from our warranty. These issues do not qualify as device defects for returns.

Glass Repair — 30-Day Limited Warranty

World Phones provides a 30-day limited warranty from the date of repair covering defects in the replacement glass and workmanship associated with the glass repair.

What We Cover

If a covered defect occurs during the warranty period, World Phones will inspect the device and perform the necessary covered repair at no charge for parts or labor. This warranty applies to the glass repair performed by World Phones and does not cover unrelated device problems.

What Is Not Covered

This warranty does not cover:

• Cracked, chipped, shattered, or otherwise physically damaged glass after the repair.
• Physical damage to the underlying LCD or OLED display, including damage caused by drops, impact, bending, or pressure.
• Failures caused by liquid exposure, moisture, or corrosion.
• Damage or defects caused by repairs, opening, modifications, or attempted repairs performed by anyone other than World Phones.
• Pre-existing problems or failures unrelated to the glass repair.

A display malfunction alone does not establish physical damage. World Phones will inspect the device to determine the cause and whether coverage applies.

How to Request Warranty Service

Contact World Phones within 30 days of the repair and bring the device and your receipt or other proof of service to:

World Phones
1690 San Pablo Ave
Pinole, CA 94564
(510) 712-6916

All covered warranty repairs must be performed by World Phones. Contact us before arranging repairs elsewhere; outside repair charges are not covered under this warranty.

Battery Replacement — 60-Day Limited Warranty

World Phones provides a 60-day limited warranty from the date of battery replacement covering defects in the replacement battery and workmanship associated with its installation.

What We Cover

If the replacement battery fails because of a covered defect during the warranty period, World Phones will inspect the device and repair the installation or replace the defective battery at no charge for covered parts or labor.

Coverage includes charging failures, unexpected shutdowns, or abnormal battery performance when World Phones determines that the replacement battery or its installation caused the problem.

What Is Not Covered

This warranty does not cover:

• Damage caused by drops, impact, crushing, bending, punctures, or other physical damage.
• Failures caused by liquid exposure, moisture, or corrosion.
• Damage caused by defective, damaged, incompatible, or improperly used chargers or cables, including equipment that supplies voltage outside the device’s supported charging specifications.
• Damage caused by misuse or exposure to excessive heat.
• Damage or defects caused by repairs, modifications, or attempted repairs performed by anyone other than World Phones.
• Problems caused by the charging port, motherboard, software, apps, or other components unrelated to the battery replacement.
• Normal battery wear or changes in battery life caused by usage, settings, software updates, or network conditions.

Battery life varies with how the device is used. Shorter runtime alone does not establish a defective battery; World Phones will inspect and test the device to determine whether coverage applies.

How to Request Warranty Service

Contact World Phones within 60 days of the repair and bring the device and your receipt or other proof of service to:

World Phones
1690 San Pablo Ave
Pinole, CA 94564
(510) 712-6916

All covered warranty repairs must be performed by World Phones. Contact us before arranging repairs elsewhere; outside repair charges are not covered under this warranty.

Battery Safety

If the battery swells, the screen begins lifting, or the device becomes unusually hot, stop using and charging it and contact World Phones promptly. Do not press, puncture, or attempt to remove the battery.

Charging Port Repair — 60-Day Limited Warranty

World Phones provides a 60-day limited warranty from the date of repair covering defects in the replacement charging port and workmanship associated with the charging port repair.

What We Cover

If a covered defect occurs during the warranty period, World Phones will inspect the device and repair the installation or replace the defective charging port at no charge for covered parts or labor.

Coverage includes charging or connection failures when World Phones determines that the repaired charging port or its installation caused the problem. This warranty does not cover unrelated device problems.

What Is Not Covered

This warranty does not cover:

• Damage caused by drops, impact, crushing, bending, or other physical damage.
• Bent or broken connector pins, or damage caused by forcing a cable into the port, pulling it at an angle, or inserting objects into the port.
• Failures caused by liquid exposure, moisture, or corrosion.
• Damage caused by defective, damaged, incompatible, or improperly used chargers or cables, including equipment that supplies voltage outside the device’s supported charging specifications.
• Damage caused by misuse or exposure to excessive heat.
• Damage or defects caused by cleaning, repairs, modifications, or attempted repairs performed by anyone other than World Phones.
• Problems caused by the battery, motherboard, software, apps, or other components unrelated to the charging port repair.
• Cleaning or removal of lint, dirt, or debris that accumulates after the repair.

A charging problem alone does not establish a defective charging port. World Phones will inspect and test the device to determine the cause and whether coverage applies.

How to Request Warranty Service

Contact World Phones within 60 days of the repair and bring the device and your receipt or other proof of service to:

World Phones
1690 San Pablo Ave
Pinole, CA 94564
(510) 712-6916

All covered warranty repairs must be performed by World Phones. Contact us before arranging repairs elsewhere; outside repair charges are not covered under this warranty.

Charging Safety

Do not force a connector into the charging port or charge the device when the port or cable is wet or visibly damaged. If the port or connector becomes unusually hot, stop charging and contact World Phones.

PlayStation & Xbox HDMI Port Repair — 60-Day Limited Warranty

World Phones provides a 60-day limited warranty from the date of repair covering defects in the replacement HDMI port and workmanship associated with the HDMI port repair.

What We Cover

If a covered defect occurs during the warranty period, World Phones will inspect the console and repair the installation or replace the defective HDMI port at no charge for covered parts or labor.

Coverage includes loss of picture, intermittent video, or audio connection problems when World Phones determines that the repaired HDMI port or its installation caused the problem. This warranty does not cover unrelated console problems.

What Is Not Covered

This warranty does not cover:

• Damage caused by drops, impact, crushing, bending, or other physical damage.
• Bent or broken HDMI connector pins, a damaged or loosened port, or damage caused by forcing a cable into the port, pulling it at an angle, or moving the console while the cable is attached.
• Failures caused by liquid exposure, moisture, or corrosion.
• Damage caused by defective, damaged, incompatible, or improperly used HDMI cables, adapters, or connected equipment.
• Damage caused by electrical surges, misuse, or excessive heat.
• Damage or defects caused by repairs, modifications, or attempted repairs performed by anyone other than World Phones.
• Problems caused by the television, monitor, console software, motherboard, HDMI processing circuitry, or other components unrelated to the HDMI port repair.
• Cleaning or removal of dirt or debris that accumulates after the repair.

A missing picture or “No Signal” message alone does not establish a defective HDMI port. World Phones will inspect and test the console to determine the cause and whether coverage applies.

How to Request Warranty Service

Contact World Phones within 60 days of the repair and bring the console and your receipt or other proof of service to:

World Phones
1690 San Pablo Ave
Pinole, CA 94564
(510) 712-6916

All covered warranty repairs must be performed by World Phones. Contact us before arranging repairs elsewhere; outside repair charges are not covered under this warranty.

Protecting Your HDMI Port

Disconnect the HDMI cable before moving or transporting the console. Insert and remove connectors straight, without forcing or twisting them, and leave enough cable slack to prevent pressure on the port.

General Repairs — 60-Day Limited Warranty

World Phones provides a 60-day limited warranty from the date of repair covering defects in replacement parts and workmanship for the following repairs:

• Front and rear cameras
• Power buttons
• Wireless charging components
• Volume buttons
• Ear speakers
• Loudspeakers

What We Cover

If a covered defect occurs during the warranty period, World Phones will inspect the device and repair the installation or replace the defective part at no charge for covered parts or labor.

Coverage applies only to the component repaired or replaced by World Phones and the workmanship associated with that repair. It does not cover unrelated device problems.

What Is Not Covered

This warranty does not cover:

• Damage caused by drops, impact, crushing, bending, punctures, or other physical damage.
• Failures caused by liquid exposure, moisture, or corrosion.
• Damage caused by defective, damaged, incompatible, or improperly used chargers, cables, wireless charging pads, or accessories, including equipment that supplies voltage outside the device’s supported charging specifications.
• Damage caused by misuse, excessive heat, or forcing buttons or other components.
• Damage or defects caused by cleaning, repairs, modifications, or attempted repairs performed by anyone other than World Phones.
• Problems caused by software, apps, settings, network conditions, or components unrelated to the repair.
• Cleaning or removal of dirt, lint, or debris that accumulates after the repair.
• Pre-existing problems that were not part of the repair.

Camera, sound, button, or wireless charging problems alone do not establish a defective replacement part. World Phones will inspect and test the device to determine the cause and whether coverage applies.

How to Request Warranty Service

Contact World Phones within 60 days of the repair and bring the device and your receipt or other proof of service to:

World Phones
1690 San Pablo Ave
Pinole, CA 94564
(510) 712-6916

All covered warranty repairs must be performed by World Phones. Contact us before arranging repairs elsewhere; outside repair charges are not covered under this warranty.

Customer-Supplied Parts — Labor-Only Service

When a customer supplies a part, World Phones provides installation labor only. World Phones does not provide a warranty on customer-supplied parts or guarantee their quality, compatibility, condition, performance, or lifespan.

Labor Charges

The labor charge covers the work performed, including installation and testing. It remains payable if the customer-supplied part is defective, incompatible, or does not resolve the device’s problem.

Defective Parts and Additional Work

Customers are responsible for arranging returns, exchanges, or warranty claims with the seller of their part.

Removing a defective customer-supplied part, installing another part, or performing additional diagnosis may require additional labor charges. World Phones will explain those charges and obtain your approval before performing additional paid work.

Limits of This Policy

A failure caused by a customer-supplied part is not covered by World Phones’ replacement-part warranties. This policy does not exclude responsibility for damage caused by World Phones’ workmanship or limit any rights or remedies available under applicable law.