Find the warranty and return terms that apply to your purchase or repair below.
Shop reconditioned iPhones in Pinole at World Phones. World Phones and our vendor test and certify each phone. Each includes a completed inspection check sheet. All internal iPhone parts are genuine Apple parts.
Phones include a 15-day limited warranty from the date of purchase. World Phones performs covered warranty repairs. Bring the phone and your receipt or other proof of purchase to World Phones within the warranty period for inspection and covered repair.
Returns have a 25% restocking fee. Include the original box and all accessories in the same condition as sold.
Phones cannot be returned with physical or liquid damage or Apple/Google account locks. Returns are also void if anyone outside World Phones opens the phone or attempts repairs.
Third-party app issues and problems caused by software updates or custom software are excluded from our warranty. These issues do not qualify as device defects for returns.
World Phones provides a 30-day limited warranty from the date of repair covering defects in the replacement glass and workmanship associated with the glass repair.
If a covered defect occurs during the warranty period, World Phones will inspect the device and perform the necessary covered repair at no charge for parts or labor. This warranty applies to the glass repair performed by World Phones and does not cover unrelated device problems.
This warranty does not cover:
A display malfunction alone does not establish physical damage. World Phones will inspect the device to determine the cause and whether coverage applies.
Contact World Phones within 30 days of the repair and bring the device and your receipt or other proof of service to:
World Phones
1690 San Pablo Ave
Pinole, CA 94564
(510) 712-6916
All covered warranty repairs must be performed by World Phones. Contact us before arranging repairs elsewhere; outside repair charges are not covered under this warranty.
World Phones provides a 60-day limited warranty from the date of battery replacement covering defects in the replacement battery and workmanship associated with its installation.
If the replacement battery fails because of a covered defect during the warranty period, World Phones will inspect the device and repair the installation or replace the defective battery at no charge for covered parts or labor.
Coverage includes charging failures, unexpected shutdowns, or abnormal battery performance when World Phones determines that the replacement battery or its installation caused the problem.
This warranty does not cover:
Battery life varies with how the device is used. Shorter runtime alone does not establish a defective battery; World Phones will inspect and test the device to determine whether coverage applies.
Contact World Phones within 60 days of the repair and bring the device and your receipt or other proof of service to:
World Phones
1690 San Pablo Ave
Pinole, CA 94564
(510) 712-6916
All covered warranty repairs must be performed by World Phones. Contact us before arranging repairs elsewhere; outside repair charges are not covered under this warranty.
If the battery swells, the screen begins lifting, or the device becomes unusually hot, stop using and charging it and contact World Phones promptly. Do not press, puncture, or attempt to remove the battery.
World Phones provides a 60-day limited warranty from the date of repair covering defects in the replacement charging port and workmanship associated with the charging port repair.
If a covered defect occurs during the warranty period, World Phones will inspect the device and repair the installation or replace the defective charging port at no charge for covered parts or labor.
Coverage includes charging or connection failures when World Phones determines that the repaired charging port or its installation caused the problem. This warranty does not cover unrelated device problems.
This warranty does not cover:
A charging problem alone does not establish a defective charging port. World Phones will inspect and test the device to determine the cause and whether coverage applies.
Contact World Phones within 60 days of the repair and bring the device and your receipt or other proof of service to:
World Phones
1690 San Pablo Ave
Pinole, CA 94564
(510) 712-6916
All covered warranty repairs must be performed by World Phones. Contact us before arranging repairs elsewhere; outside repair charges are not covered under this warranty.
Do not force a connector into the charging port or charge the device when the port or cable is wet or visibly damaged. If the port or connector becomes unusually hot, stop charging and contact World Phones.
World Phones provides a 60-day limited warranty from the date of repair covering defects in the replacement HDMI port and workmanship associated with the HDMI port repair.
If a covered defect occurs during the warranty period, World Phones will inspect the console and repair the installation or replace the defective HDMI port at no charge for covered parts or labor.
Coverage includes loss of picture, intermittent video, or audio connection problems when World Phones determines that the repaired HDMI port or its installation caused the problem. This warranty does not cover unrelated console problems.
This warranty does not cover:
A missing picture or “No Signal” message alone does not establish a defective HDMI port. World Phones will inspect and test the console to determine the cause and whether coverage applies.
Contact World Phones within 60 days of the repair and bring the console and your receipt or other proof of service to:
World Phones
1690 San Pablo Ave
Pinole, CA 94564
(510) 712-6916
All covered warranty repairs must be performed by World Phones. Contact us before arranging repairs elsewhere; outside repair charges are not covered under this warranty.
Disconnect the HDMI cable before moving or transporting the console. Insert and remove connectors straight, without forcing or twisting them, and leave enough cable slack to prevent pressure on the port.
World Phones provides a 60-day limited warranty from the date of repair covering defects in replacement parts and workmanship for the following repairs:
If a covered defect occurs during the warranty period, World Phones will inspect the device and repair the installation or replace the defective part at no charge for covered parts or labor.
Coverage applies only to the component repaired or replaced by World Phones and the workmanship associated with that repair. It does not cover unrelated device problems.
This warranty does not cover:
Camera, sound, button, or wireless charging problems alone do not establish a defective replacement part. World Phones will inspect and test the device to determine the cause and whether coverage applies.
Contact World Phones within 60 days of the repair and bring the device and your receipt or other proof of service to:
World Phones
1690 San Pablo Ave
Pinole, CA 94564
(510) 712-6916
All covered warranty repairs must be performed by World Phones. Contact us before arranging repairs elsewhere; outside repair charges are not covered under this warranty.
When a customer supplies a part, World Phones provides installation labor only. World Phones does not provide a warranty on customer-supplied parts or guarantee their quality, compatibility, condition, performance, or lifespan.
The labor charge covers the work performed, including installation and testing. It remains payable if the customer-supplied part is defective, incompatible, or does not resolve the device’s problem.
Customers are responsible for arranging returns, exchanges, or warranty claims with the seller of their part.
Removing a defective customer-supplied part, installing another part, or performing additional diagnosis may require additional labor charges. World Phones will explain those charges and obtain your approval before performing additional paid work.
A failure caused by a customer-supplied part is not covered by World Phones’ replacement-part warranties. This policy does not exclude responsibility for damage caused by World Phones’ workmanship or limit any rights or remedies available under applicable law.
This limited warranty does not limit any rights or remedies you may have under applicable law.